Customer Help & FAQ
If you have any questions, you will likely find the answers on this page.
Orders and Shipping
Orders to the GCC region are typically delivered in under 7 days. You will receive a tracking number via email once your order ships.
You can create an account during checkout or by clicking the ‘My Account’ icon in the header. Creating an account allows you to track orders and view your purchase history.
If your order has not yet shipped, please contact us immediately at [info@skinupbar.com]. If the order has already been processed, we may not be able to change the address.
You can track your order using the tracking number sent to your email after shipment. Alternatively, you can log into your account and view the status under the ‘Orders’ section.
No. For your security, we do not store your credit card details. All payment information is securely processed by our payment gateway providers (e.g., Stripe, PayPal, etc.).
We charge the applicable local sales tax based on your shipping address. The exact amount will be calculated and displayed at checkout before you finalize your order.
We generally ship all items in one package. However, items from different warehouses or large orders may occasionally be shipped in separate packages for faster delivery.
Returns and Exchanges
We offer a full refund or exchange on items returned within 30 days of delivery, provided they are unused, in their original packaging, and in resalable condition. Some exclusions may apply.
We apologize for the error. Please contact us immediately with your order number and a photo of the incorrect item. We will ship the correct item to you as soon as possible and cover all associated shipping costs.
Please accept our apologies. Contact us immediately at [info@skinupbar.com] with your order number and photos of the damaged item and the packaging. We will arrange a replacement or refund for you.
You can contact our support team via email at [info@skinupbar.com] or through the Contact Us on Whatsapp.
We process orders quickly. You can cancel or change an order within 4 hour of placing it by contacting support. After this window, changes may not be possible.
Yes. If an item is sold out, you can join the waiting list via the product page to be notified when it is back in stock.